Job Description

Position Summary

The Insurance Coordinator manages dental insurance claims, payment posting, account reconciliation, and collections activities in a high-volume dental setting. This role ensures accurate billing, timely reimbursement, and compliance with insurance and documentation requirements while supporting patients, providers, and administrative staff.

Key Responsibilities

• Prepare, submit, and track dental insurance claims.
• Post and reconcile insurance payments and adjustments.
• Audit patient records for documentation and financial accuracy.
• Follow up on claim denials, requests for information, and reimbursement issues.
• Review accounts receivable and resolve outstanding balances.
• Process refunds, write-offs, and collections referrals as appropriate.
• Provide guidance on insurance requirements and dental coding practices.
• Collaborate with clinical and administrative teams to improve billing processes.
• Maintain accurate records and ensure compliance with billing regulations.

Minimum Qualifications

• High school diploma or equivalent.
• 3+ years of dental insurance billing and payment posting experience.
• 3+ years of customer service or patient relations experience.
• Experience managing insurance claims, account reconciliation, and payment processing.

Preferred Qualifications

• Knowledge of dental insurance billing, CDT coding, and revenue cycle management.
• Experience with electronic health records and practice management software.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to maintain confidentiality and manage multiple priorities in a fast-paced environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

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