We're a small team building the best software for medical practices.
The software you experience at the doctor is often terrible. We fix this by integrating with the doctor's legacy system and providing easy online scheduling, bill pay via text, digital check-in, interactive reminders, automated waitlist, and more. Patients get a modern experience and practices save time.
We're just 40 people, but used in thousands of offices around the country, and we regularly replace products from larger, older, or better-funded competitors. We haven't raised any funding because we've seen it ruin too many promising companies.
About the role
The Client Success team is responsible for getting practices live on NextPatient and making sure they're successful long after.
Everyone on the team becomes an expert in our product. You'll spend time understanding how each practice operates, then configure NextPatient to fit their workflow and drive better outcomes for their staff and patients.
From day 1, you'll work closely with the product team to advocate for improvements based on what you're hearing from clients.
What you'll do
What we're looking for
What success looks like
You become someone your clients trust. They know you understand their business, respond quickly, and help them get real value out of the product.
Internally, you help make the product better by sharing what you're seeing and pushing for improvements that matter.
Everyone on the team brings a different set of strengths. We encourage you to lean into yours by taking on projects and initiatives that align with how you do your best work. The strongest team members find their own ways to add value, whether that's improving processes, contributing to product ideas, or elevating the client experience.
Perks of working at NextPatient
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